JavaScript API - Web Calling

The JavaScript Web Calling API can be used to control video and audio calls within the browser of the customer. Please note that the calling feature is not supported by older browsers. For details see the compatibility table.

Start call

Use the following methods to start a call in the current browser tab. A popup is created and a call connection is started that can be received in the Chatvisor backend.

Audio

CV.calling.startAudio()

Video (webcam)

CV.calling.startVideo()

Screensharing

Screensharing may not available on mobile devices

CV.calling.startScreensharing()

Screensharing with code

Starts a screensharing call and displays a numeric code for a support agent to identify the call in the backend.

CV.calling.startScreensharingWithCode()

Stop call

Stops the call in the same way as a user can hang up

CV.calling.stop()

Check for active call

Can be used to check if there is currently an active call. Returns a boolean value.

CV.calling.active()